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Privacy Policy

1. Your Privacy is Important to us

Provenir is committed to protecting your privacy and your personal data. This policy explains what personal data we collect from: (i) individuals visiting Provenir’s website (“Site Visitors”), (ii) entities contracting for Provenir’s products and platforms (“Provenir Customers”) and (iii) individuals engaging with Provenir’s products and platforms through Provenir Customers (“End Consumers”), and how we will use it.

This policy may be amended from time to time so please check back to ensure you are happy with any changes. By using our website, you are agreeing to be bound by the information in this policy.

Should you have any questions about this policy please send your enquiry by email to [email protected].

2. Introduction to Provenir

Provenir is headquartered at Morris Corporate Center 2, 1 Upper Pond Road, Bldg F – 4th Fl in Parsippany, New Jersey, in the United States and has offices in the United Kingdom and Singapore. Provenir is the data controller in respect of the activities referred to under this policy and is responsible for your personal data (collectively referred to as Provenir, “we”, “us” or “our” in this policy.) Provenir is also a data processor where we are providing services to Provenir Customers, the details of which will be set out in the relevant Provenir Customer contract.

3. How do we collect information from you?

As a company we obtain information from you as you use our website, when you contact us about products and services we offer, when you sign up to use our products and/or services. We also request information from you if you sign up to our marketing emails or newsletters.

As you interact with our website, we will automatically collect technical data about your equipment, browsing actions and patterns. We collect this personal data by using technologies.

We may also collect personal data about End Consumers from various third party sources or from our Provenir Customers in the provision of our products/and or services, as set out below.

4. What type of data do we collect from you?

Personal data that we collect from Site Visitors on our website includes IP addresses, page access information and profiling information. In addition, we collect the name and email address of Site Visitors, where they fill out a form on our website. We do not collect any Special Categories of Personal from our Site Visitors.

We collect Personal Data on behalf of our Provenir Customers regarding End Consumers from Provenir Customers and/or third parties, as a result of Provenir Customers contracting to use our decisioning products and/or services.

5. How is your personal data used?

We will only use your personal data when the law allows us to. Most commonly we will use your personal data in the following circumstances:

Where we need to perform the contract we are about to enter into or have entered into with the Provenir Customer;

Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests; or

Where we need to comply with a legal obligation.

6. Purposes for which we will use your personal data

Type of DataLawful basis for processing including basis of legitimate interest
To send Site Visitors/Provenir Customers communications you have requestedContact details (e.g. name, email address)Consent
Website analytics, to see where Site Visitors/Provenir Customers are visiting our website fromIP AddressNecessary for our legitimate interests (to keep our records updated and to study how Site Visitors use our website and view our products)
Understanding how Site Visitors/Provenir Customers use our siteProfiling informationNecessary for our legitimate interests (to keep our records updated and to study how Site Visitors use our products/services)
Providing products and/or services to Provenir Customers  Provenir Cloud traces – server log filesNecessary to perform the contract we have entered into with Provenir Customers.
Further development of our products/services  Provenir Cloud traces – server log files Provenir Customer/End Consumer downstream decision outcome data /performance dataNecessary for our legitimate interests (advance our services)

7. Who has access to your personal data?

Provenir will never sell your personal data to third parties.

Provenir will not share your personal data with third parties for marketing purposes.

Third party service providers working on our behalf: We may release your personal data to our service providers and subcontractors, including our affiliates, and/or third party websites retained to perform functions on our behalf, or to provide services to us. Other than as stated, we would only release your personal data to third parties if we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime.

8. Marketing consent

We strive to provide you with choices regarding certain Personal Data uses, particularly around marketing and advertising. You will be asked to consent if you would like to receive direct marketing communications from us.

9. How can I update or access my personal data?

At Provenir we always want the personal data we hold on you to be accurate and up-to-date, if you change your email address or phone number and wish to notify us or even just want to check how accurate our information is please contact us by email [email protected].

10. Security Information

You may wonder how secure your personal data is when it is sitting in our systems. We store our data on an encrypted cloud based storage server where permissions are controlled by predetermined access privileges. Persons who have access to the data are subject to a duty of confidentiality.

11. How long will you use my personal data for?

We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purpose of satisfying any legal, regulatory, tax, accounting or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use of disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means.

Cookies are used on Provenir website to collect information about your IP addresses, page access information and profiling information. You can control what cookies, if any, are stored on your computer. Find out more about cookies below.

12. What is a cookie?

A cookie is a small file of letters and numbers that we place on your computer when you visit our Site.

We use two cookies on our Site; one relating to your preferred font size and the second is an analytical cookie which provides information to us on how you may use our site. This in turn helps us to improve the way our site operates by assisting you in finding what you are looking for easily.

13. Services that need cookies to work

You can choose to adjust your browser settings or use other means to prevent cookies being stored on your computer. However, this may result in reduced access to all or parts of our Site.

14. Controlling what cookies are stored on your computer

You can set your devices to:

  • Accept all cookies
  • Tell you when a cookie is being received
  • Not receive cookies

Each browser is different, so check the ‘Help’ menu of your browser to learn how to change your cookie preferences.

15. Rejecting cookies

If you want to restrict or block the cookies set by Provenir you can do this through your browser settings. The ‘Help’ menu in your browser should explain how you can do this, as well as how to delete cookies from your computer. For more information, see the ‘About cookies’ website.

We use two cookies on our Site; one relating to your preferred font size and the second is an analytical cookie which provides information to us on how you may use our site. This in turn helps us to improve the way our site operates by assisting you in finding what you are looking for easily.

16. Mobile phones – rejecting cookies

For information about how to reject cookies on your mobile phone’s browser, see your handset manual.

If you are using this website from within the UK or the European Union (“EU”) you need to be aware that as part of the services offered to you through this website, the information which you provide to us will be transferred to countries outside the UK and/or the EU. These countries may not have similar data protection laws to the UK and the EU. By submitting your personal data, you’re agreeing to this transfer, storing or processing. If we transfer your personal data outside of the UK or EU in this way, we will take steps to ensure that one of the following security measures is in place:

  • We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data.
  • Where we use certain service providers, we may use specific contracts approved for use in the UK and/or the EU which give personal data the same protection it has in the UK/EU.

If you use our services while you are outside the UK/EU, your personal data will be transferred outside the UK/EU in order to provide you with those services.

17. Your Legal Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data. You have the right to:

  • Request access to your personal data.
  • Request correction of your personal data.
  • Request erasure of your personal data.
  • Object to processing of your personal data.
  • Request restriction of processing your personal data.
  • Request transfer of your personal data.
  • Right to withdraw consent.

If you wish to exercise any of the rights set out above, please contact us either by email [email protected].

You have the right to make a complaint at any time to the relevant data protection supervisory authority. We would, however, appreciate the chance to deal with your concerns before you approach the relevant data protection supervisory authority so please contact us in the first instance.

18. Review of Privacy Policy

This policy is reviewed regularly and was last updated on November 2021.

Cookies we use on our website:

First-Party CookiesProviderPurposeExpirationType
_an_uidj.6sc.coPresents the user with relevant content and advertisement. The service is provided by third-party advertisement hubs, which facilitate real-time bidding for advertisers.6 daysHTTP Cookie
_gd_visitor Collects visitor data related to the user’s visits to the website, such as the number of visits, average time spent on the website and what pages have been loaded, with the purpose of displaying targeted ads.2 years HTTP Cookie
_gd_session Collects visitor data related to the user’s visits to the website, such as the number of visits, average time spent on the website and what pages have been loaded, with the purpose of displaying targeted ads.1 day HTTP Cookie
_gd_svisitor Collects visitor data related to the user’s visits to the website, such as the number of visits, average time spent on the website and what pages have been loaded, with the purpose of displaying targeted ads.2 years HTTP Cookie
Third-Party CookiesProvider PurposeExpirationType
_gcl_auGoogle Tag Manager Used by Google AdSense for experimenting with advertisement efficiency across websites using their services.3 months HTTP Cookie
6suuidj.6sc.coRegisters user behaviour and navigation on the website, and any interaction with active campaigns. This is used for optimizing advertisement and for efficient retargeting.2 years HTTP Cookie
_gaGoogleRegisters a unique ID that is used to generate statistical data on how the visitor uses the website. 2 years HTTP Cookie
ti_TriblioUsed to track how a visitor uses our website and to monitor performance of marketing campaigns.2 years HTTP Cookie
mf_userMouseflow1st party cookie, persistent: A cookie for checking if the user is new or returning90 days HTTP Cookie
UserMatchHistoryLinkedInLinkedIn Ads ID syncing30 days HTTP Cookie
AnalyticsSyncHistoryLinkedInUsed to store information about the time a sync with the lms_analytics cookie took place for users in the Designated Countries30 days HTTP Cookie
langLinkedIn Used to remember a user’s language setting to ensure displays in the language selected by the user in their settings.session HTTP Cookie
bcookieLinkedIn Browser Identifier cookie to uniquely identify devices accessing LinkedIn to detect abuse on the platform2 years HTTP Cookie
lidcLinkedIn To facilitate data center selection24 hours HTTP Cookie
bscookieLinkedIn Used for remembering that a logged in user is verified by two factor authentication.2 years HTTP Cookie
visitor_id<>PardotThe visitor cookie includes a unique visitor ID and the unique identifier for your account. For example, the cookie name visitor_id12345 stores the visitor ID 1010101010. The account identifier, 12345, makes sure that the visitor is tracked on the correct Pardot account. The visitor value is the visitor_id in your Pardot account. This cookie is set for visitors by the Pardot tracking code.10 years HTTP Cookie
visitor_id<>-hash Pardot The visitor hash cookie contains the account ID and stores a unique hash. For example, the cookie name visitor_id12345-hash stores the hash “855c3697d9979e78ac404c4ba2c66533”, and the account ID is 12345. This cookie is a security measure to make sure that a malicious user can’t fake a visitor from Pardot and access corresponding prospect information.10 years HTTP Cookie
lpv<> Pardot This LPV cookie is set to keep Pardot from tracking multiple page views on a single asset over a 30-minute session. For example, if a visitor reloads a landing page several times over a 30-minute period, this cookie keeps each reload from being tracked as a page view.10 years HTTP Cookie
_ga_<>Google AnalyticsUsed to persist session state.2 years HTTP Cookie
mf_<>Google Tag Manager1st party cookies, session lifetime: A cookie for identifying the browser session.session HTTP Cookie
MouseflowMouseflow a website analytics tool that provides session replay, heatmaps, funnels, form analytics, feedback campaigns, and similar features/functionality. Mouseflow may record your clicks, mouse movements, scrolling, form fills (keystrokes) in non-excluded fields, pages visited and content, time on site, browser, operating system, device type (desktop/tablet/phone), screen resolution, visitor type (first time/returning), referrer, anonymized IP address, location (city/country), language, and similar meta data. Mouseflow does not collect any information on pages where it is not installed, nor does it track or collect information outside your web browser12 months HTTP Cookie
pardotPardotA session cookie named pardot is set in your browser while you’re logged in to Pardot as a user or when a visitor accesses a form, landing page, or page with Pardot tracking code. The cookie denotes an active session and isn’t used for tracking.10 years HTTP Cookie